Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of martaffairsbay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Я просто в приятном шоке. Заказывала 5 июля, почти за 3 недели чехлы пришли) Достаточно быстрый срок, учитывая нынешнее положение. Спасибо! Однозначно рекомендую!
Customer –
Good quality, surprisingly fast arrival. Very good!
G***n –
Это лучший прозрачный чехол!!! Реально тоньше чем други аналогичные. Берите этот!!
M***m –
Transparent Shell very effective and cheap, arrives in a little more than a month but I recommend because good quality for price
M***a –
Usual silicone case) slightly uneven hole under the flash, but for me is not critical.
S***s –
Am very satisfied!
M***a –
The order came very quickly (2 weeks), the cover is very cool), it fits tightly to the device.
A***y –
Thin. They smell toxic. Lie now weathered
A***a –
Good product
M***m –
Good case, very thin and comfortable.
O***a –
Хороший обычный чехол,никаких претензий!!! Несколько посылок в одной упаковке,так даже удобнее!! Всем довольна,спасибо.
R***r –
It’s okay.
A***H –
Excellent covers, on the phone sit perfectly. We got there quickly, there is no smell. Recommend)
*. –
Approached perfectly at 11 pro
Customer –
Igual que en las fotos, se ajusta bien al teléfono. Cómoda, protege bien.
K***v –
Came to Moscow in 20 days. Simple, the size is all clear. Recommend.
I***v –
I came quickly. For 30 days to Moscow. Quality will go. Long such a cover will not last.
Customer –
Phone case is soft plastic.
M***v –
Came very quickly, I recommend!
L***t –
good item. delivery took a while but has arrived at least
V***s –
Viene un poco doblado porque el empaque no lo proteje mucho, se demoro casi dos meses en llegar, con el tiempo se sabrá si se pone amarillo m
A***d –
Хорошо тонкий чехол. На телефоне выглядит аккуратно. Быстро не желтеет, в руке не скользит. Заказываю не первый раз. Остаюсь довольна
Customer –
Есть минусы дорого, в рф есть и по 1$ на рынке без доставки. В остальном прекрасный чехол для семрки, чуть выше резиночка чем камера, это хорошо.
E***a –
Good cover, I recommend the store
N***n –
parfait
D***d –
brilliant quality and fast shipping. very pleased. thank you.
C***u –
Very good quality
V***v –
Very happy. The case is thin, light and does not feel on the phone
D***t –
Soft, quickly came, on the iPhone 12 perfectly approached
A***e –
Dot print behind.
L***b –
conforme j adore
Customer –
It goes perfect! It was just what I expected.
Customer –
Very quickly came to Ekaterinburg, I order for the second time, thank you to the store! Everything is fine!
U***m –
Arrived impeccable just like the pictures and in less than a month! Thank you!
Customer –
Niquel
Customer –
The order came quickly, an excellent cover, there is a small smell
A***a –
I sat down like a cast! But it’s not that it’s completely transparent) behind it it’s into a fine fine infusion, looks good to the touch is not felt (as a picture)
M***m –
The purchase came very fast.
S*** –
Шёл меньше месяца. Действительно,ультратонкий. Не силикон,но и не пластик. Что-то среднее
S***s –
It came in a month to Ukraine. On the iPhone 11 came perfectly.
D***r –
Backside not completely transparent but with very small dots. Otherwise quality seems to be great
N***o –
Дошёл за 2 недели. Тонкий. Немного перекос по динамикам. Камере при съемке не мешает
M***o –
Everything perfect are great I recommend selling it
J***s –
Everything ok, they arrived in two months
P***l –
ok
Customer –
Товар оправдал ожидания
Customer –
Nice case. I sat tight. Delivery about 3 weeks. It was in the mailbox
Customer –
The cover approached, thin, comfortable. Very long delivery (longer than 2 months)
M***a –
Everything came in 2,5 weeks to St. Petersburg, very quickly! We’re happy. The cover is good, transparent, dense silicone.
K***c –
All as advertised!
L***l –
Liked it
A***o –
Good quality. Wireless charging works with it
A***a –
It came very quickly (14 days). The cover is beautiful, sat perfectly. Recommend!
L***a –
Чехол очень классный! Пришёл быстро и положили прямо в почтовый ящик. На 7 сел отлично. Надеюсь запачкается не сразу. Я довольна
A***a –
Края чехла до конца не облагают телефон . Но это не критично , выглядит здорово , мне нравится , он действительно очень тонкий , но хорошо защищает
F***f –
Чохол відповідає опису,прийшов швидко)однозначно рекомендую
K***A –
Но пришёл с браком, царапина очень видна!!!! Это один минус!
K***o –
Чехол крутой, полностью прозрачный. Почти не мутный)) на телефоне сидит отлично)))))) Сделала заказ 25.07.20. пришёл 18.08.20. Есть небольшой минусик, сбоку есть швы которые немножечко царапают руку, ну думаю если что их можно убрать пилкой. Если пожелтеет или что то ещё то дополню отзыв))))
A***r –
чехол и правда очень тонкий, только кнопки как будто немного сложнее стало нажимать. плюс на нем маааленькие точки пропечатаны, но это почти не заметно. пришёл очень быстро, быстрее других десяти посылок
S***k –
получила,на телефон пока не мерили. все очень быстро. спасибо.
M***f –
Es delgada, pero viene muy bien.
A***v –
Самая быстрая доставка. Очень доволен товаром. Сел как влитой. Рекомендую.