Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of martaffairsbay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***a –
Ok
R***r –
I thought it was glass, but it’s plastic, so even better) it will not break. Packed in foam, as a gift stand for the phone is very convenient, thank you to the store, I recommend!
D***d –
Excellent!!!
S***v –
Very cute cover, all as in the photo, I advise, and came very quickly…
R***r –
Уникален продукт много ми харесва. Това е трети който си поръчвам никакви проблеми с доставката. Препоръчвам продавача.
O***a –
The cover is excellent! Quality is super, delivery is fast, added as a gift stand for the phone) I recommend the store with pleasure
S***r –
Excellent! I sat perfectly. Thank you. Color pink. In a gift stand. Hot, but still nice. Thank you.
S***n –
Really cute! True to advertisement/description! Nicely packaged and Arrived early!!! Came with cute little stand!
P***a –
I ordered it from chile at the beginning of January and it reached me at the fortnight of February and it was in the ranks that stipulated the date the store estimated The housing is shock resistant and comes in a bag with air blood cells and a sponge inside the housing I’m happy with what I ordered and what I received.
Customer –
Beggar store!!! Thank u! All promptly, clearly and gift in addition!!))) tracked clearly, came quickly!!
A***a –
В реальности как на картинке- очень красивые чехлы Продавец супер, ещё подарочек подставку выслал)
A***n –
Looks cool… stylish… nice mirror on the back
3***r –
23.04.21 was an order. 11.05.21 was already in Moscow at the post office. Plus a sub-phone for a phone as a gift from the store. Nothing, but nice. I recommend the seller, everything is clear…
N***a –
Классный чехол, бортики прорезиновый пластик, корпус закаленное стекло с зеркалом . Чехол увеличивает телефон )) товар был хорошо упакован , в пенопластовом корпусе)) спасибо продавцу, посылку отправил быстро. Сама доставка была быстрее чем Было указано изначально !)) продавец положил подарок, подставку для телефона )
S***k –
Товар відповідає опису. Виглядає гарно. Прийшов за 2 тижні разом з іншими замовленнями на нову пошту. Рекомендую! Продавець поклав подарунок підставку для телефону
A***s –
The product corresponds to the description. The spouse is happy. It reached Khabarovsk in 3 weeks. Plus there was a gift stand for the phone, for which a special thank you pradovtsu!!! Took to iPhone 11. Order store send fast. I recommend this seller!!!
A***a –
Very cool cover! The color is unusual, whether white, or blue or green. The mirror is excellent. Delivery was played for a month in the Perm Territory
B***b –
Like the picture, but the camera not married right format cover. Won a toast a delicate cell holder loved. OBG.
E***i –
Прекрасный чехол, все отверстия совпадают, кнопки тоже. В подарок положили подставку 🙂
T***e –
Nice