Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of martaffairsbay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
This comb is great! Glides thru my hair like Butter baby! Perfect heat temperatures for tight natural curls!
Customer –
I’m going to buy it for my haircut. I tried it on the model first and it felt good
Customer –
Love this item. Gets hair bone straight. I have natural hair and my curl pattern is pretty tight. Gets edges and roots as straight as an arrow.
Customer –
Does what it needs to do for my lace wig installations. Note: In order to get the best result you should pass through the hair slowly. When you are doing the edges you should move a little faster so you don’t burn yourself. Overall, this electric hot comb was perfect for a nice sleek clean lace install.
Customer –
I was a bit skeptical considering some reviews I had read. And when I opened the box and looked at the comb, I thought it was too wide toothed to get my hair straight enough. I am black and my hair is very thick and nappy after being washed a blow dried. I had my hair crinkled so I decided to take a strand of my hair and try the comb out. It straighten sooo well. Nice and hot too. I even tried it on my kitchen area. NO NAPS!! I love it!! The only con I have is that the off button is set where you can easily turn it off. But other than that, it’s great!!
S***i –
It’s great no complaints! just be careful with heat settings I’d say!
Customer –
This hot comb is the bizness! I usually have to put it on 15 for my texture hair to get it straight with only a couple passes if that. I’ve used it also on my daughters hair (4c) and her hair looked amazing!
V***m –
Really hot love it
A***a –
haven’t tried yet. looks like in the picture. arrived quickly.
Customer –
Haven’t used yet item came fast
C***r –
La commande est arrivée très rapidement et le peigne est très bien je suis très satisfaite
Customer –
Arrived in two weeks in the UK. Does the job
B***a –
Pas mal