Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of martaffairsbay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
nice
R***r –
Excellent suspension, I recommend
Customer –
Pendant looks like the picture. Qualitatively very good.
V***v –
Chic chain
Customer –
Great Necklace, 10/10! Beautiful, cute, quality. It came quickly with earrings.
M***m –
Nice but one wing was not straight
D***M –
Very cute and beautiful earrings) came very quickly, I recommend
R***o –
Beautiful same the photo
R***r –
The chain is so neat and thin, very beautifully complements the image, I advise!!
U***a –
Пришла в Вологду за 23 дня. Очень качественно сделана, однако крылышки немного колются (или мне показалось?). Спасибо продавцу за быструю отправку!
Customer –
For its price, the quality is quite good, but it would look better as a receipt. Went on 1,5 months
E***l –
I love it!came super fast,and in good condition.so happy!my lighting is shitty btw,it looks a whole lot better than in the picture
R***r –
Вжвдплал
Customer –
Cool!!
Customer –
Exactly as in the photo, happy with the order
Customer –
Very beautiful
K***a –
The chain came quite quickly, corresponds to the description) Very satisfied, thank you to the store
Customer –
Fine quality, everything came very quickly for a month
R***r –
The chain is cool. I reached for a month, about.
G***g –
Beautiful easy in general I advise!!
Customer –
Very cute, recommend. The material is plastic not hardwear, and i believe the butterflies is stone/plastic. Took some weeks..
J***a –
Very nice and well made product.
Customer –
It is super beautiful!!
Customer –
Very cool, fragile, and gentle suspension
Customer –
Very beautiful and neat. Two weeks before Omsk. I advise everyone!!
N***a –
A good chain came for a month.
S***a –
Corresponds to the picture and description. For such a price is just super. I did not communicate with the store.
J***s –
For a teenage girl, it’s the most
P***m –
Very nice
Customer –
Top
Customer –
ok
A***e –
It came late but look very good
Customer –
Beautiful
T***a –
Exactly as described!
S***n –
Good one. I liked it. For cute images, that’s it. Order if you like
R***r –
Nice cute chain. As on photo
V***v –
It went for a long time, but looks super
Customer –
Wszytko compatible with description very nice product. Arrived in about 3 weeks.
V***l –
The goods arrived in Belarus very quickly
A***k –
Very cool! Butterflies sometimes wrap, you need to correct, but otherwise everything is fine
Customer –
I liked the goods. The only shorter than in the picture
C***o –
Very nice and good quality, I recommend
Customer –
The goods were lost on delivery and two months is not clear where. The defense period is over, I opened a dispute. The store did not agree for a long time to return 50 rubles… But in the end, everything came to the map
F***f –
Very beautiful chain, came for 2-3 weeks, earlier, than an order that was made 2 months ago.
J***z –
beatiful
V***k –
Nice chain. Advise)
V***v –
The parcel came, the chain is durable good
A***o –
Very quickly came this decoration. With the store almost did not communicate. It looks very beautiful and elegant on the neck. Your money is worth it!
N***a –
Pack came within a month and I am very satisfied with the product
G***g –
В Украину пришло менее чем за месяц, на новую почту. Всем безумно довольна, с продавцом не общалась.
F***r –
Gitowa
_***_ –
Very nice chain, but it looks like that Cheap…
Customer –
A little There are stains or that on one of the butterflies, and so very beautiful, I advise, with the store did not communicate, sent quickly, went about a month if not more
A***a –
Very beautiful and neat pendant, I’m delighted! I advise girls) it is possible and for a gift such))
M*** –
Very nice and exact to the photo. Wishing to try them. Sent very fast
V***v –
Very good goods, looks pretty enough, a little short, well-fitting to the neck, it does not cause irritation on the skin, it is made of real gold, a very beautiful necklace, suitable for many clothes, especially dresses
S***g –
Pendant is beautiful, the chain is durable With the store did not communicate
R***t –
A grade
I***i –
Everything came, without damage, everything is fine
Customer –
Butterflies look cheap enough, fineness and elegance does not hang, if I saw such goods in the store, then I would not buy, and so 60₽ price for this suspension-ceiling. 17 days delivery
O***S –
Beauty: 3
B***d –
Came very quickly, I like it
S***s –
Very beautiful pendant, came for a month
V***L –
Just otpad, well, really cool thing, I’m sorry to advise everyone, take it without a doubt, very satisfied❤& Middot;
Customer –
Very beautiful chain, quality.
L***a –
thanks
D***a –
A good chain, I liked everything) the store sent exactly what I ordered (color, variety) looks like a bomb!
Customer –
Very beautiful and high-quality suspension, I hope the coating will not be erased. Came in less than 3 weeks. Very satisfied;) I will wear and enjoy
Customer –
Sooo fast delivery, I really liked everything!!!!
B***a –
Jestem zadowolona Dostawa też szybka
Customer –
Excellent chain, the parcel reached quickly, everything corresponds to the description
A***r –
I like the chain, gold, the size approached. I thought it would be very small, but no) happy with the purchase
J***a –
Very good quality :))
O***o –
Very good chain
V***v –
Beautiful chain
R***r –
Really liked, quickly came the parcel)
K***r –
Everything came whole, the chain is intact, not confused. The order came 8 days before Aktobe
V***r –
Beautiful decoration, all quality, but short
Customer –
Very beautiful))
T*** –
I ordered as a gift, before Yekaterinburg ~ 1,5 months, the quality is good
O***a –
Hurray hurray came my suspension. The suspension is cool, it looks cool. Except the chain is some kind of cheap, it can break. Delivery was not tracked, I already wanted to open a dispute. Advise!
G***p –
Short, I expected that it would be longer. Now I have a bracelet)
G***r –
Cute earrings,
Customer –
The chain is excellent in life even better, the order came quickly I’m very happy and happy. Definitely recommend, order will not regret!
V***v –
The chain is good but if you have a very long neck can be short. the goods are executed qualitatively
O***o –
Bardzo ładny łańcuszek szybka dostawa polecam
P***a –
Szybka dostawa, produkt zgodny z opisem łańcuszek wydaje się być wytrzymały. Polecam!
J***i –
ok
Customer –
Przepiękne kolczyki, dobrze wykonane. Szybka dostawa. Serdecznie polecam
G***g –
bardzo ładny polecam
J***j –
Товар отправили быстро , пришло меньше, чем за месяц . Очень красивая цепочка , но думаю, быстро облезет
J***r –
bardzo szybka dostawa, bardzo zadowolona
S***a –
смотрится красиво
V***v –
Цепочка классная, соответствует описанию. Успела уже поносить несколько раз, всем, включая меня, она очень понравилась. Советую!
Customer –
very fast delievery and necklace looks exactly like on the picture
U***u –
Łańcuch przyszedł w ciągu 3 tygodni. Wygląda bardzo ładnie i estetycznie. Niema żadnych uszkodzeń, jestem bardzo zadowolona z zakupu.
Customer –
Wszystko jak na zdjęciu. Polecam!
Y***y –
Prześliczny, identyczny jak na zdjęciu
K***v –
very cute
V***v –
Очень круто,соответствует описанию,пришло в Беларусь за 1,5месяца
J***k –
Śliczne
K***k –
Love the necklace, after 2 weeks however the brilliant blue faded. Still cute however
Customer –
Chain Top, the size is adjustable, if you want as in the photo, then I already clung to the chain itself, and not to special rings more Arrived in about 20 days to Belarus With the store did not communicate
V***v –
Very beautiful! as in the picture
E***r –
Very beautiful decoration, good quality! Advise)
D***y –
Kyrgyzstan reached a month
M***t –
Good quality, beautiful, exactly as in the photo, I recommend.
Customer –
Nice necklace. I wear it with pleasure. Everyone likes me, too. Thank you. Delivery about 3 weeks.
A***a –
Came the order quickly, packed very well, nothing fell off
J***1 –
beatiful
S***o –
Insanely elegant and beautiful chain❤& Middot;
Ю*** –
I’m delighted!!! Very beautiful chain!!! Delivery fast, thank you very much to the store!
M***a –
One butterfly on the pendant is not enough (((
M***s –
Very nice and perfect
O***i –
Cute, miniature chain. It’s been a month. I can say that it looks cool, but it is necessary to be careful because it is very thin
Customer –
Afigenno
U***a –
Thank you, I really liked my daughter
U***u –
Thats
Customer –
Very much bent money
D***a –
Very fast shipping, lovely chain, recommended!
V***o –
The goods came quickly, still not worn, but they say quickly blackens, I’ll add a review later.
C*** –
Super happy note gewledig
B***g –
Very nice necklace that looks very good quality, especially for the price! Only downside, I thought the chain would be shorter, there is an adjustment but it is not really useful
R***r –
Very beautiful
G***z –
All grade
I***s –
Ok.
O***e –
Ok
K***a –
In Ukraine, the chain was 29 days. Was well packed
A***a –
I love love her
R***r –
As in the picture
R***r –
Beautiful chain, nice good quality. Came to me in less than a month in Lipetsk
M***a –
Chii Chii to ゅうもんして 5th with とどき. Easy necklace so pretty karui en, but have to いり was ꪔ ̤ ̮
A***A –
For a teenage girl, samoyo that. For such a price, super. They did not communicate with the store. Sent quickly, received on time.
V***k –
I liked it very much, just I would like to be more authentic, and so everything is wonderful)
P***y –
szybka dostawa, zgodne z opisem
L***G –
Very cute, I love the fact that it can be adjusted as you like✨He arrived in about a month.
F***r –
Good but one of the two fasteners is very fragile
A***i –
Very nice
Customer –
thought the butterflies were going to be bigger but it’s alright. pretty happy with the purchase
R***r –
Fast delivery, the chain liked
K***a –
I love it 🙂
Z***r –
Necklace butterfly received Very beautiful, granddaughter is happy. Corresponds to the photo and description thanks