Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of martaffairsbay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The order is very satisfied, it reached Volgograd very quickly! I will order more! Boldly order, the store is well done, perfectly done the work! The quality is excellent!
Customer –
Good quality
M***a –
Enough fast delivery, myślałam that will be a little bigger but for this price super.
Customer –
It is not to say in words you need to see yourself, everything is just so cool and individual that just fire, 10 stars to the store, all tracked the parcel came to Yamal in two weeks, photo Even download is not worth everything exactly as in the picture.
V***n –
Of course, living a little worse than in the photo. But still cool)) I think it will be favorite after Golden))
Y***a –
Earrings good
M***n –
Just like in the photo
C***t –
Great as the picture
V***v –
All as in the description. With the store did not communicate
I***i –
Order did not enter, very sorry, the money was returned, thank you
A***a –
Very cool, stylish earrings
S***s –
They look very good. Delivery to RB 1,5 month. I did not communicate with the store. Silicone fasteners, for me it is very important. The only thing not like is the size of the circle and square, very big, the whole accent went on them.
V***a –
Good light earrings, only one buckle behind is bad, does not hold. Not pleasant, but not scary, I’ll take from other carnations. got to Moscow in 2 weeks
B***c –
Perfect
E***c –
Are beautiful, I’m zachwycona!!!
*. –
Earrings are super. Will not regret
L***l –
I liked it very much. They walked for a long time, they were not partially tracked. All as in the photo and in the description.
C***n –
Good
G***g –
OK
O***a –
Earrings liked. More of them can be seen in my Instagram lavalavina. Sign up, girls, moms))
K***a –
Earrings are super, came on time
Customer –
Very nice and rather good quality especially for the price.
P***e –
top
Customer –
Delivery to Belg. OBL for almost a month. Earrings are not bad. Black circle and square on the earlobe look strange like that. I did not fit
R***r –
Trvar did not come, the money was returned. My fault is Russian Post.
A***a –
Excellent earrings, delivery in 14 days
Customer –
Broke in a few days 🙁
O***a –
Ordered accidentally. For a photo is not bad, but what a costume jewelry. For schoolgirls is OK
T***a –
Beauty, very satisfied with the order! delivery month❤Very fashion earrings
V***a –
Just like in the picture, but went for a long time, to hakassia 2 months.
F***a –
Excellent. Same as the photo
S***s –
Veio twisted
V***r –
Good earrings, decent quality
A***a –
Earrings Super! Very fast delivery, Kazan reached 6 days!
A***a –
Very fast. Elegant earrings
R***r –
Cool earrings!!!
Customer –
On the first day fell off the decor.
Customer –
Unfortunately the product didn’t arrive so I was reimbursed
Customer –
Earrings are beautiful and very small
F***f –
I’m happy with the goods, I liked the earrings, I sent them together with the goods and wet wipes, I advise everyone, received in a short time, to North Ossetia almost 10 days
G***s –
And)
Customer –
Good earrings
N***n –
Excellent, I wear it with joy
A***k –
ok
U***f –
They’re a little smaller than I expected, but they’re still pretty, they arrived in 2 or 3 weeks in Uruguay and came with a little gift excellent service!
Z***a –
Broken
F***r –
Très bien
Customer –
Correct. Size and aesthetics equal to photo
M***a –
Cute. Surpassed the wait) look not cheap
Customer –
The goods came quickly, the only negative, if the urine is full, the earrings will be small
O***a –
cool and thanks for small present)
O***o –
Cool earrings, very quickly came, right now I’ll order some more. Recommend
F***r –
Very thin curls can be a little fragile. To see the use
G***r –
The stone is gray and not so large, otherwise everything is fine
Customer –
Good ones. Exactly as in the photo.
Customer –
Cute earrings
K***a –
If I paid 3 times more for this purchase, I would not regret it. The order came in a week. To the earrings in a set of 2 napkins for polishing. The stones on the earrings are sealed with a protective film. The model itself looks amazing: both to the evening dress and to the sport suit in style fit. No flaws. The fastening is tight. Thank you!
K***k –
I liked everything very much, thank you to the store. It came quickly, to Yaroslavl of the week of the neck 2
R***e –
Earrings are accurate for the price.
R***r –
Interesting earrings, good quality for its price. Unlike other earrings I ordered, these metal is slightly heavier and looks better. With the store did not communicate, but the goods were sent quickly, received in Moscow after 3 weeks.
9***r –
Unfortunately, did not send the goods. Transportation of goods is canceled, I do not know what is connected with. The money was returned.
Customer –
Earrings are the same as in the store’s photo. The order really went long (2 months). But I was pleased with them like gold))) simple, but look beautiful in the case!
Customer –
Came quickly, they are super
I***a –
Excellent
D***a –
Earrings came for two weeks in Moscow,. In one earring, the marriage is broken carnations, very offensive. The sergs are very pleasant to the touch, they are velvety, swabone move Squares.
Customer –
Corresponds to the description. Well packed.
T***a –
Earrings are beautiful, unusual))) it came quickly
K***a –
You can see it’s cheap. Triangle bent, black elements gray and with scratches
P***r –
As the picture
V***V –
Very cheap costume jewelery, price = quality. Metal curve, with booths. Play-norms, but do not expect more than you pay. I paid for the norms of delivery, came quickly.
I***e –
love it
L***a –
Earrings as in the photo. Delivery 13 days to Latvia.
Customer –
Unfortunately, broke very quickly
H***h –
Cute, really liked the live.
S***a –
Everything is good, but for a very long time we went.
S***a –
Steep earrings!)