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FAQs

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

How Long Will it Take To Get My Package?

After payment , MartAffairsBay takes around 12-48 hours to confirm the fund channel safe. Once approved, parcel will be shipped out within 48hours. 

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly

Do I Need A Account To Place Order?

Nope, you don’t need to have an account to place an order with MartAffairsBay. You can simply shop, add items to the cart, and check out.  When you place your order, you can provide an email address for order confirmations so you can track your order.  Doing so won’t create an account and it won’t result in a subscription to e-mail newsletters unless you choose to subscribe.

Having an account is pretty handy. You’ll be able to see your order history, any wish lists you’ve created, and the shipping addresses you’ve used will be saved for future purchases. An account can be created before you start shopping by clicking the “create my account” button (image below), before you check out and place your order, and immediately after your order is placed.

About Feedback 

If any questions, please contact us in advance, we will help you solve it at the first time.

If you are satisfied with our items, please leave a 5 star feedback on website to help others to know the items more.  Appreciate your kind feedback and support.

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