Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of martaffairsbay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***e –
Excellent conditions I really liked!
R***D –
Very beautiful and arrived in perfect condition
L***r –
Muy lindas se ven iguales a la referencia, llegaron en perfecto estado y son de buena calidad, llegaron alrededor de 20 a 30 días, me gustaron mucho y las recomiendo
M***a –
Live in the Great Northern River made buying 20 days ago, arrived fast, well packed with bubble paper arrived in perfect condition very satisfied.
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L***l –
Are beautiful! Super fast delivery! ‘M passionate 3d-21 large size https://www.youtube.com/redirect?q=https%3A%2F%2Fmartwebhosting.com/
A***y –
I loved, arrived Super Fast Product great quality
Customer –
As in the photo very satisfied I really advise you!
Customer –
Delivery very fast, was to get day 15jun, and arrived on 22 May, very beautiful
A***a –
Arrived right and fast. Like others, buy again. Super indicate!
Customer –
Great quality, and arrived before delivery!
M***s –
I loved! The packaging is great, eyelash quality is perfect and came as is described in the ad. The wires are wonderful, my request was the model G603
B***a –
Arrived in two weeks in Sao Paulo/capital, Brasil, found perfect!!!
K***r –
The eyelashes are really great, but arrived fast and all right❤
M***k –
Eyelash wonderful and very fast
M***s –
Arrived super fast is are lindoss loved
Customer –
I thought would be smaller: C But I will use still loved.
J***o –
The are super soft buy again
G***o –
Came a wrinkled but not interfered in eyelash, very beautiful ameei
0***r –
The eyelashes are perfect, I loved too!!! Worth
S***r –
Arrived in 17 days AQ SP, looks very big not used. Paid 5 cents…
D***s –
Came very well packed, great product more than I expected only took a little
Customer –
Arrived very quickly, the eyelashes are wonderful, the is very natural.
A***r –
Product excellent, better than I imagined, very full, very beautiful, yet arrived faster.
C***s –
Beautiful, good quality, soft and comfortable
F***a –
Loved, very beautiful match the photo and shipping was super fast
P***o –
My order’s here. They’re super cute.
N***a –
Really takes a little, but the eyelash is beautiful, soft, and the offset value more.
Customer –
adorei cílios lindos, bem naturais do jeito que eu gosto.
B***o –
Delay arrive, but the price I loved The quality is good.
F***r –
I just loved, arrived very fast!!
6***r –
Arrived very fast and really surprised with the delivery.
M***s –
chegou em ótimo estado, e igual ao da foto
Customer –
Was the purchase of eyelashes fastest my life! Ordered day 23 today and day 30 and now! Very satisfied! Came all the way you asked! Congratulations!!
H***r –
Arrived very quickly, think in 10 days. Came right, well packed, nothing to complain
C***s –
I just loved, arrived as I ask. Arrived early also❤❤
R***n –
i love it and it is very gorgeous ❤️
C***r –
Exactly as the description. Super satisfied with the product and shipping.
Customer –
Very good quality! Neat and beautiful, I will still order!))
Customer –
Great product like the picture Serdas very soft
E***o –
Very perfect and natural Arrived very early, really loved.
C***s –
Very good the lashes, and arrived ahead of schedule!!!!!
L***a –
Bought two models arrived right and fast and quality is wonderful
N***o –
The eyelashes are perfect, super easy to apply, leave the eyes with a appearance beautiful, I just loved❤❤
K***r –
The cilia 3D 21, is enormeee but found beautiful Maybe use the carnival KKKKK. The material of cilia is great. Bought for 0,06 cents, arrived very fast ahead of schedule.
D***a –
Eyelashes are wonderful, the super soft yarn, I loved very, and arrived fast, only the packaging came mixed but believe this fault Post and store.
R***a –
Arrived super fast and are beautiful
G***a –
Arrived fast, quite liked. Exactly as the FT
B***a –
Arrived very fast, less than 1 month!! Great quality product, buy again.
A***a –
Arrived to fast to Fortress and came in perfect condition and are ótimooos
R***h –
The package came a little damaged but the lashes are intact, they’re worth the price. It takes about 15 days to arrive
B***e –
This wonderful eyelash, mainly for brides!
L***5 –
Arrived very well packaged and very fast, took less than a month. I loved their quality TBM
E***a –
Loved, better than the picture, size suitable for eye cut only the tip that is left even well natural super recommend, that came out well before time
I***i –
The eyelashes are great arrived within 20 days in Brasil, am fortress/CE
A***a –
Simply lindoooosss ,,, will buy more. Comcerteza, out quickly delivery
N***r –
I loved them, good quality <3 too long but that's what I wanted, exceeded my expectations, in love. They are soft and easy to paste, I'm not very expert but I don't cost to put them, they look beautiful as I show in the photo. They arrived very fast, 1 month. I recommend 100%.
B***i –
Very fast just over two weeks to uk very happy love them
A***a –
chegou rapidinho em casa , adoreii vou comprar sempre Obrigado todos vcs
Customer –
Bbbh Jbh. Hbhjb JB.
E***z –
I loved them. They’re good parents.
M***r –
Did the order eyelash, and arrived in less than a month, the eyelash looks wonderful, I am very satisfied!!!
Customer –
Very beautiful, quickly came to Brazil, about 2 weeks.
M***a –
Very good quality, product photo.
S***r –
Product came before the date pre view Super packed, and wonderful quality, shame just bought a chart.
Customer –
Excelente como descrito, bem embalado, recomendo muito!
J***a –
Excellent always have very good quality and are beautiful
A***a –
Eyelashes good quality, full but look natural. arrived fast and well packed
M***z –
Very cute, they arrived very fast, they are exactly like the ones in the photo
J***s –
The eyelashes are beautiful and have the base firmly (I personally love it), the shipping was super fast, arrived in 2 weeks inside of Sao Paulo, came well packaged and crushed. Will buy more times.
M***a –
I was disappointed that tracking does not mark avance (does not work), but they have arrived to me, they are spectacular, they arrived fast to Durango Durango mexico
N***a –
muito perfeito, amei ..idêntico ao da foto ..chegou bem rápido..muito satisfeita ❤❤
W***n –
Loved the product, eyelashes super light base soft easy placement, great for those who want a natural look.
R***n –
Very good, in case they appear to be too big but when glue they are beautiful
A***r –
Arrived very fast
L***r –
The product arrived, well packed, took a little, the eyelash is very beautiful, very discreet, but was very beautiful, ameei
R***o –
Beautiful, just like as I expected. Arrived very early. Was perfect in me, cut just corner.
M***e –
They’re the same as the one in the photo, they arrived a little before the date I give you 10/10
O***a –
Cílios super bonitos e naturais! Amei! Chegou em um mês aqui em Fortaleza-ce, porém o vendedor postou super rápido e veio bem embalado. Recomendo.
S***n –
Very good, came the way I expected
Customer –
Arrived in perfect condition and is very beautiful, Super worth buying
V***a –
I loved very arrived very quickly and look that am Alagoas. <3
Customer –
Very good, the quality is great, arrived before the estimated date.
P***z –
I love these lashes! They look beautiful in make-up
Customer –
Beautiful ameii arrived very quickly!! Super recommend❤❤
A***a –
Very good eyelashes, just like in the photo in the description! Come quickly!
G***r –
The eyelashes are beautiful and natural wires, paid 0,06 cents, I loved, was a great buy and not take anything to get
I***r –
Product like the picture, excellent! Indicate the purchase!
F***o –
Eu gostei muito, e chegou antes da data prevista !!!
L***i –
Very good, like the photo. Arrived very early, I loved. Quality very good
V***r –
Arrived in 13 days. Very fast. Loved. Will Buy always
M***a –
Very good, arrived Super right and more beautiful than expected
K***s –
Arrived super fast and right, and the best of all is paid only 0,06 cents.
N***a –
Arrived in perfect condition, well packed and early!
Customer –
Are beautiful❤ ‘M By lashes paid super cheap and Perfect’s exceptional quality
G***c –
Chegou antes do prazo e muito bem embalado. Amei❤️ Vale muito apena, meninas.
A***s –
o Cílios é perfeito, simplesmente apaixonada, chegou muito rápido
X***r –
Amazing quality, very natural and soft arrived in less than a month in RJ!
8***r –
Take long to arrive
J***r –
Wonderful product arrived within 20 days’m passionate 06 cents more well spent life
Customer –
Product arrived in perfect condition and is the same photo chosen. Is beautiful!!!!!